COMMUNICATION SKILLS

طلب معلومة

















Excuse me. Could you tell me where
... is?
Excuse me. Can you tell me...?
Do you know...?
You
wouldn't know..., would you?
Do you
happen to know...?
I'd like to know...,
please.
And there's another thing I'd
like to know...
I would be interested to
know...
Please could you tell me...




Asking for directions
السؤال عن الإتجاهات


Excuse
me, could you tell me how to get to ... (place), please?
Which way is the ... (place), please?
Could you tell me where ... is, please?
Do you know where ... is?




Asking someone to repeat
طلب اعادة ما قاله شخص ما



Could
you say that again, please?
Would you
mind repeating that, please?
Could you
repeat that, please?
I'm sorry I didn't
catch that.
I'm sorry, what was ...
again?
I'm sorry?
I beg your pardon?
I'm
sorry, what was that?



Checking that
you've understood
التأكد من أنك قد فهمت




So,
I / We have to...
Do you want me / us
to...?
Am I / Are we supposed to...?
Should I...?
So,
the (general/basic) idea is to...
Do you
mean...?
Does this mean that...?
So am I right in saying...?
So, what you're saying is...




Expressing uncertainty
التعبير عن عدم اليقين




I'm not really sure but I think...
I can't say for certain but...
It's difficult to say exactly but perhaps...
I couldn't say, really...
I'm
not sure.
I don't know for sure but...




Giving yourself time to think
اعطاء نفسك الفرصة لكى
تفكر



Well, let me see...
Let me think...
Let me get
this right...
Um, well, that's a
difficult question / that's an interesting question.
I'll have to / Let me think about that for a moment...
I think it's difficult to answer that question...
How shall I put it?...
Now, how can I best say this...?



Interrupting politely
مقاطعة الحديث بأدب




Could I just say something?
Actually, I'd just like to say...
Sorry to interrupt, but...
Oh,
while I remember / before I forget...
Excuse
me...
May I interrupt?



Saying you don't know
التعبي عن عدم التعرف على أمر ما




I'm afraid I can't help you.
I'm sorry, I don't know.




BEING POLITE
التعبير بأدب


و هى لها
عدة طرق



Showing interest
اظهار الإهتمام




Uh-huh!
Right!
Really?
That's
interesting!
And?
What then?
Oh?
What happened next?



Showing that you're listening
أظهار أنك تستمع بشغف



Now,
you mentioned...
So, that's how...?
Yes, I was going to ask you about that...
Could you give me / us an example of...?
Could you explain in more detail...?



Thanking and responding
التعبير عن الشكر و الإمتنان



Many thanks.
Thanks a
lot.
Cheers!
That's very kind of you.
Thank
you very much
Not at all.
It's a pleasure. / My pleasure.
You're welcome.
Don't
mention it.
Any time.
That's OK / all right.
I'm
glad to have been of some help
.



Apologising
الإعتذار




Sorry
I'm very/awfully/so/extremely sorry.
Excuse me.
Sorry, (it
was) my fault.
I do apologise.
Please accept my apologies.
Accepting an apology
That's
all right/OK.
Not to worry.
That's quite/perfectly all right.
No reason/need to apologise.
Don't worry about it




TALKING ABOUT ACTIONS
التعبير عن الأفعال





Giving instructions
اعطاء التعليمات



Make
sure...
Remember... (to do).
Be careful... (not to do).
Don't forget... (to do)
Giving
directions
Go straight on.
Take the first/second on the left / right.
Turn left / right.
Go
along... as far as...
Take the number 7
bus / tram.
Get off (the bus / tram)
at... (place).
Carry on until you see...

Look out for...



Checking someone has understood
التأكد من الشخص قد فهم ما تصبو
إليه



Are you with me?
Did you follow that?
Have
you got that?
Is everything clear so
far?
Does that seem to make sense?




Sequencing actions
كلمات الترتيب ( التتابع )





First of all, ...
Next, ...
Then, ...
After that, ...
Finally,
...




Making suggestions
الإقتراح




Shall I /
we... (do)?
Let's... (do).
Why don't I / we... (do)?
How
about... (doing)?
What about...
(doing)?
I think we should... (do).
I suggest that we... (do).
It might be a good idea if we / you... (do).
I think the best way of dealing with this situation would
be to... (do).
If you ask me, I think
we / you should... (do).
We could...




Agreeing to a suggestion
الموافقة على اقتراح





Yes, I think that's a good idea.
That's probably the best option.
Sure, why not?
Yes,
definitely.
By all means.
Good idea!



Rejecting a
suggestion
رفض اقتراح



Yes, but wouldn't
it be better to... (do).
That's a good
idea, but... (do).
Making invitations
What are you doing on... (day)?
Have you got any plans for... (day/time of day)?
Would you like to... (do)?
Do you fancy... (doing)?
What
about... (doing)?





Accepting
an invitation
قبول دعوة



Yes, I'd love to.
Yes, that would be great.
Refusing an invitation
I'm
afraid I'm busy on... (day). How about next... (day)?
I'm sorry I can't. I'm... (doing something else).
I'm afraid I can't make it. I'm... (doing something
else).
I'd love to, but...
That's very kind of you, but...



Expressing a preference
التعبير عن مفاضلة أمر ما



I'd
much rather... (do) than... (do something else).
I prefer... to...
I'd
prefer to... (do).
I think... is much
more interesting than...
I don't find...
half as interesting as...
I like...
better than...



Making recommendations
اعطاء التوصيات





You mustn't miss the...
You
must go to the...
You've got to... (do)

You'll love the...
I wouldn't recommend the...
You definitely wouldn't enjoy going to the...




Offering something






تقديم شئ ما









Would you like...?
What can I get you?
Help
yourself to...
Please have some...
Would you care for some...?
Can I offer you...?
Can I
get you a... / anything?




Accepting
something that's offered
الموفقة على شئ ما تم تقديمه إليك




Yes, please.
Thank you
very much.
That would be very nice.
I'd like some... , please.




Declining something that's offered
رفض قبول شئ ما مقدم إليك



I'm all right/I'm fine, thank you.
No, thanks.
Not this time,
thanks.
I'm not sure I could, thank
you.
Asking for advice
What do you think I should do?
What would you do (if you were in my situation)?
What would you advise me to do?


Gi
ving advice
اسداء النصيحة



I
think you should... (do).
You could...
(do).
Why don't you... (do)?
If I were you, I'd... (do).
Have you tried... (doing)?



Asking for permission
طلب الإذن




Can I.../May I..., please?
Do
you mind if I...?
Mind if I...?
Any chance I could...?
I wonder/I was wondering if I could...
Would it be possible for me to...
Do you have any objection if I...?
Would it bother you if I...?



Giving permission
إعطاء الإذن



Of
course.
By all means.
Certainly.
Yes, that's
OK/fine.
You're welcome to...
Please feel free to...
Please don't hesitate to...
Sure.
OK.
Go ahead.
Why not?



Refusing permission
رفض الإذن




I'm afraid not. I'm sorry it's not possible... I'm afraid
you can't. I'm afraid that's out of the question.



COMMUNICATING IDEAS
نقل الأفكار ( التعبيرعن الرأى )



Agreeing
الموافقة



I'd
probably agree on that.
I think that's
probably right.
That's absolutely right.

Sure! That's exactly what I think.
I couldn't agree with you more.
That's what I think.





Disagreeing
الرفض





Yes, but...
True, but...
I see what you mean, but...
I suppose so, but...
Yes,
but on the other hand...
I'm afraid I
disagree / don't agree / can't agree...
I'm
not sure if that's strictly true.
You
have a point there, but...
Actually, I'm
not sure if I agree with that.



Asking
what someone thinks
استطلاع رأى شخص ما




What
do you think?
What do you reckon?
What's your opinion about/of... ?
What's your position on...?
What's your reaction to...?
What's your take on... ?
Do
you have any thoughts on... ?




Stating
consequences
التعبير عن تتابع الأحداث




As
a result, ...
Consequently, ...
Because of this, ...
Due to (cause),...
Expressing
two points of view
On the one hand...,
on the other hand...
Although I'd..., I
certainly wouldn't...
While I might..., I
don't think I'd...
Of course I'd...,
but I'm not sure if I'd...
There's no
doubt that it would..., but there's also a chance it might...



Giving examples
إعطاء الأمثلة



For
example, ...
For instance, ...
One example of this is...
To give you an idea, ...
Look
at the case of...
Take, for example,
...
Let' say, ...




Justifying your opinions
تبرير الرأى ( أعطاء الأسباب )




Personally, I (don't) think... because...
Let's (not)... because...
In
my opinion, I (don't) feel... because...
I would definitely (not)... because...
It would be better to... as...
I (don't) feel that it's important to... as...



Linking what you're saying
الربط بين ما تقول




Anyway, ...
True, but ...
As a matter of fact, ...
... sort of...
Hmm...
... you know...
...
believe me...



Ordering / Sequencing
الترتيب التتابع




First of all, ...
To start
with, ...
Secondly, ...
Another thing is that...
Alternatively,
...
Last but not least, ...



Persuading
الإقناع




But don't you agree that...
Yes, but I'm sure you'd agree that...
Don't you think that...
Presenting
an opinion
Personally, I think that...
It seems to me that...
From my point of view, ...
In
my opinion, ...



Prioritising

ترتيب
الأولويات



... would be much more important
than...
I don't think... would be nearly
as important / urgent as...
... will
definitely be the most / least ...



Speculating

التأمل




It's difficult to say exactly but I suppose it could
be...
I'm not sure but it might be...
It can't be... because...
It must be... because...
I
would guess...




Summarising

التلخيص




So
what it comes down to is...
The point
I'm trying to make is...
Let me just
recap what's been said so far.
In short,
...
To sum up, ...
Basically, ...
Overall, it
would seem that...

........................................................
M o v a b l e


I wish to take advantage
of the topic
by : memo